Riverside Inn & Suites - Frequently Asked Questions

What are the check-in and check-out times at the Riverside Inn & Suites?

Check-in at Riverside Inn & Suites is from 3:00 PM, and check-out is until 11:00 AM.

Can I make a reservation without a credit card?

No. You must have a valid credit or debit card on file in order to reserve a room at Riverside Inn & Suites.

Which credit cards can I use to complete my booking?

All major credit cards are accepted: Visa, MasterCard, American Express and Discover.

Is my reservation paid upon booking?

No. Payment for the room(s) is made at the property at the time of check-in. The card on file is used to authorize the deposit up to 3 days before arrival.

Can I use another party's authorized credit card to pay for my room?

Yes, but only with an authorization form on file before check-in. Please contact the property directly to inquire about our authorization form.

Who do I contact if I have any questions about my reservation?

You may call us at (831) 426-2899 for any inquiries relating to your reservation.

How do I know if my reservation is confirmed?

You will receive a confirmation email after booking your room(s). You may also call us directly at (831) 426-2899 to verify that we have received your reservation.

How do I cancel or modify my reservation?

There are several ways you can cancel or modify your reservation. In your confirmation email, there is a button that says "Modify/Cancel Reservation", click on the button and then follow the instructions to locate your reservation. You may also go to our homepage and scroll to the bottom until you see the "Modify/Cancel" button. You may also click on the following link to quickly access the reservation page: https://my.innsight.com/reservation-status

How do I make a group reservation?

To make a group reservation, click on the "+" sign that is located between the dates and Search button. There you may select the number of rooms you'd like to book and the number of persons (adults and children) that will be staying in each room.

What are your hotel policies?

You may view all our policies on the "Overview" page of our website. It is located on the left side of your computer browser. If using a mobile browser, click on the dots on the top left side to show the menu, from there you will see "Overview". You also click on the following link: https://www.santacruzriversideinn.com/overview

Is there a deposit?

Yes. We ask for a $200 deposit. This is authorized on the card on file, up to 3 days before arrival.

When do I get my deposit back?

We release the deposit on the day of check-out, after thorough inspection of the room. It takes any where between 10 to 14 working days to be reflected back on your card/bank statement.

Is the hotel pet friendly?

No. Riverside Inn & Suites is not pet friendly. Only service animals allowed.

Are there cots or roll-away beds available?

No, we do not have any cots or roll-away beds.

Do the rooms with kitchenettes have any cookware and/or utensils?

No. None of our kitchenettes come furnished with cookware or utensils. We welcome guests to bring their own.

Is there parking available?

Yes. We have free on-site parking. Please note, we have only one parking space available per unit/room. All suites are considered 1 unit/room.

Do you have continental breakfast?

No, we do not have continental breakfast but we have Keurig coffe makers in all our rooms to get your morning started.

How close is the nearest beach to Riverside Inn & Suites?

We are 0.6 miles away from the Santa Cruz Beach and the Santa Cruz Boardwalk. Approximate driving time would be about 5 minutes and walking it would be 10 minutes.

How far is downtown Santa Cruz from Riverside Inn & Suites?

Riverside Inn & Suites is 0.5 miles from dowtown Santa Cruz's main street: Pacific Avenue. Approximate driving time is about 5 minutes and walking about 10 minutes.

Is there a pool and/or hot tub at Riverside Inn & Suites?

No, we do not have a pool or hot tub.